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#57 MartinValley Place NE
Tel: (403) 293 – 8537
Email: toniecomp@hotmail.com
Profile: Punctual,
computer literate, and confident in: NT, Novell, Linux, Win 2000 / XP, networking, NetWare, and ZenWorks. Web
design, Fireworks, html, JavaScript, Flash, DreamWeaver, and PhotoShop.
Qualifications:
¨ Confident to
install and configure NT, Novell, and Linux operating systems.
¨ Experienced in
repairing / troubleshooting computer hardware and software.
¨ Installed and
upgraded computer peripherals device, and operating systems.
¨ Managed domain
workstation and server in NT, Novell, Linux, Win 2000 / XP.
¨ NTFS security
(created users, workgroups, and domains).
¨ Assigned
permission and rights to directories, files, and access to other operating
systems.
¨ Professional
Computer Admin Certificate in (NT, Novell, Win 2000, Linux)
¨ Computer
Application Certificate (MS Word, Power Point, Access, and Excel).
¨ Network topology
implementation.
¨ Effective communication
and interpersonal skills.
NAIT Computer N.A.I.T.
Computer Administrator
Administrator ‘2001 – ‘2001
Personal
computer repair & troubleshooting, LAN, Windows NT 4.0 server
and transition to WIN 2000, Novell Intra Netware 5.0, Linux Slackware 7,
MS Office 2000, Help Desk Procedures, Internet & Web Design.
Fundamental Mount
Royal College
Networking ‘2000
– ‘2000
Network topology design and cable
installation. Knowledge in peer-to-peer
and client server
networks, Network hardware including network interface
cards, repeaters, hubs,
bridges & routers.
Civil Engineer S.A.I.T. Civil
Engineer Technician
Technician ‘1992
– ‘1993
General
knowledge in construction, concrete pavement, designing, blue print
drawing, trusses foundation and safety code.
Petroleum S.A.I.T.
Petroleum Engineering Technician
Engineering ‘1991
– ‘1992
Technician Knowledge of rig drilling
operation, calculating depth, pressure point, surveying,
mineralogy / oil and gas drilling.
Employment
Background:
Prepared
Analyst ‘2002 – 2002
Answer all
calls/e-mail to the call center, place outgoing calls to stakeholders
confirming
information and edit the information in the Epic Oracle database, Archview and
Accumap. Perform data entry as required for new customers, resolve stakeholder
issues with Oil and Gas clients, complete service requests fully, complete
other duties as assigned.
Help
Desk Cybersurf
Analyst ‘2001 - ‘2002
Help Desk
Support on the phone for 3web Internet and billing information. Troubleshooting
internet connection, re-configuring user modems, verifying network, installed /
upgraded 3web software, user back up, re-configure / re-create user email
accounts and passwords. Verified dial up networking and connection setup for 10
digits dialing. Input customer information onto Remedy database.
Receptionist H&R
Block
‘1998
- ‘1998 (seasonal)
Handling
customer inquiries and complaints, scheduling appointments,
making transactions, bank deposit. Greeting customer and prepared filing.
Manager Tina Mushroom Farm
‘1995
- ‘1998
Loading
/ unloading stock (soil, mushroom spawn, chemical, plant control).
Hiring, managing
work schedule, payroll, trained new employees, managing production and growing
operation.
Volunteer:
Practicum ‘2001 - ‘2001
Break and fix on
printers, upgraded desktop motherboard, installed fan laptop, OS/2 for CIBC
bank, and order parts using SMART database. Also, ghost image desktop Win 2000
Operating systems, user configuration, installed application software (Visio
2000, Adobe, PageMaker 6.5, Illustrator 7.0/9.0, Olympus Camera software).
Added and mapped printers, backup and restored user data, deleted and
re-created user account.
Volunteer Immigration Services Society
(Coordinator Assistant)
‘1998 – ‘1998
Created
poverty brochure presentation for Neighborhood House. Using
Power
Point view and slides show.
References:
Available upon request.